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"Thank you for Electromate's prompt attention to my inquiry. The price and delivery information from you combined with the mfg's specifications provided the information I needed in planning for the dynamic test stands for our instrumentation.
"
George E., Pajari
"Thanks again … you’re a great help!"
Sacha H., Minova
"Hi Warren,
The seminars this week were a success. Thank you for your hospitality. You have a great team at Electromate and it was a pleasure to formally meet you and your team.
We should plan on doing this event at least every 12-18 months. There was a lot of interest in WiFi. In fact, I believe we were able to clear up some skepticism from customers about the technology and our wireless technology has piqued some interest.
Thanks again for everything!
Regards,
Chris"
Chris G., Rabbit Semiconductor
"Thanks for inviting me to your automation fair.
I picked up quite a lot of useful product and design info, and I’m thinking hard how to incorporate it into our next generation manufacturing process.
"
Tom C., Exceed
"Hi Kaye,
Many thanks for the good news!!! I really appreciate your help - this shows real customer care...."
Alexandra K., Mulbauer
"Merci pour le (long) téléphone. J’ai avancé + en une heure qu’en 1 journée hier…"
Nicolas P., IREQ
"Attached is a look at QDIs new direction in distribution. You have been a great distributor for us in Canada and based on past performance we would like Electromate to be involved in our new ED Net program. Currently you are our only distributor in Canada so you basically have the line exclusively."
Matt I., Quantum Devices
"Hi Warren,
Kai had great things to say yesterday about our Audit. She says to relay the message to you that she is always impressed on how smoothly everything goes and how well we function with the quality system procedures within our daily functions. She also said that she wanted to thank you for continuing with the ISO registration during economic difficulties. She will be sending a formal report by Friday, which I will email to everyone once I have it."
Claudia R., Electromate
"Very Professional! Thanks For Great Service!"
Jim H., York University
"I just wanted to provide you with a little customer feedback. I received the
brushes on Nov. 16,
and they worked beautifully! My customer is also very happy that they can
now replace brushes instead
of motors, when the brushes are the only problem, saving them potentially
thousands of dollars over the long term. Thanks for all your help!
"
Russ G., Artisan
"Hi Warren,
The quote looked good and I have asked our purchasing department to act on it. Your company is on AECL's approved vendors list so you should be seeing the purchase order come in soon. Thank you for your quick and knowledgeable response."
Gordon T., AECL
"Thanks Kaye. I appreciate the help. As a company that builds custom automation we are constantly coming up against minimum order policies and really value distributors that help us out of these jams.
Machines get expensive if we're always buying more parts than we really need.
Thanks again.
"
Scott S., ATS
"Hello Elizabeth,
Thank you for your care.
It was a pleasure buying from Electromate."
Israel N., Michmas Electronics
"Marilena,
All is good on this end. The motor and gearbox have been successfully mated together. We can put this chapter behind us now. Thank you all for your hard work to make this happen.
Look forward to working with you in the future.
Mike
"
Michael K., NRC
"Enjoyed the Galil seminar and found it quite useful to understand the basics. It complimented the IAI controller seminar taken 2 years ago."
Charlie M., SKD
"Hi Warren,
I just wanna thank you again for your ever-interesting advice...
I really appreciate your help.
Thanks again!"
Jeff L., Nova
"We are satisfied."
Jose G., Bubble Technology
"Hey Electromate Sales,
We received the Maxon motors last week (a month ahead of schedule!) and they look great! Thanks!"
Gita R., MDA
"Cool stuff Warren, it seems to be working, I am not getting the compile error anymore.
Thanks very much for your quick response."
Lloyd T., TTC
"It was great talking with you today. The technical advice that I have been getting from you and Danaher Motion certainly gives me every intention of using Danaher products along with those from manufacturers that your company offers. Thank you again for the information that you supplied today.
"
Rand P., Rand Inc.
"On behalf of the CMP management team, we would like to thank you for the
excellent service you provided in getting the bearing nuts to us in
less than 24 hours. Because of your efforts we saved an additional 24 hours
of down time on our production line which saved us thousands of dollars. I
wasn't getting the delivery time I needed from our local supplier and
when I asked to speak to their supplier (Electromate), I was very fortunate
and dealt with you Kaye Gill. It was a pleasure dealing with you and I thank
you once again.
"
Michael H., CMP
"...our client was happy to receive both their touch screens on the dates arranged. Thank you very much for arranging the direct shipment; it saved a whole ton of time.
"
Pamela K., NWT Inc.
"It's OK....I just got an email from your colleague, Warren Osak. He answered my question.
(I filled out an inquiry on your web site.)
Wow, you guys are really on the ball. Thanks."
Dave B., I-Stat
"Your salesperson Warren is extremely efficient & knowledgeable"
Rob P., MDS
"I just wanted to thank you for your help with the linear actuator. We have just started our experiments and it performs very well. I can defininetly see using it for future applications and at some point it would be nice to use some of the other compenents which you have previously recommended.
"
Steve J., Bodycoat
"YOU’RE THE BEST MARILENA, THANKS SO MUCH"
Carol L., Nova
"The layout of the information on the Electromate site is really useful."
James S., McGill University
"We just received our HD units, thank you so much for making it possible in time!! This is truly helping us in the development of our business and new product line, we are glad to be one of your customers and I’m sure that the present project will bring benefit for both of us."
Charles D., Kenovo
"Thank You very much for your time.
The information is exactly what i need
Bye bye"
Abel O., Drax
"Thank you very much for the clarification.
I am copying our accounting department to inform the conditions of payment.
Thank you very much. The service was extremely fast. My thanks to Marco and Marilena!
"
Javier P., Food Development Centre
"I cannot thank you enough for your help and support. I look forward to your comments on the code that I will forward for your review."
Gary D., DG Consulting Services
"Thank you for all of your support over the past year."
Dave R., LAI
"Warren, your device is now on my list of possible solutions. We have asked two other manufactures in Germany for a technical solution and quote.
Our comunication was by far faster than I expect the communication with the other manufacturers will be. So far everything is quite clear from my point of view. Thanks for your fast response which quickly showed us that there will be a solution to our application.
"
Thomas B., Moog
"Your (Motion Control Made Easy) book is a real help !
"
Dino V., Senso Industrial
"Hi Ladies,
Just want to thank you for a job well done, yet again!!
My order is in and Honda is very happy with us,
Good work, please extend my thanks and gratitude to Harmonic drives and your people there!
Have a wonderful Christmas.
"
Joan F., CB
"Thank you for the invitation for the nano symposium. It was good learning curve."
Dimitre R., Miti
"The products presented at your Nano Event were worth the flight from St-Louis USA "
Sam E., Boeing
"Hi,
Thank you for your response. I look over your website (it's fantastic!) the different motor you are offering and we decide to go with a stepper motor. I think our best choice would be the Nema 11 step motor (Part number HT11-013). We also need a coupler. Thank you very much for your time ... and sorry for my english, I normally speak french.
"
Christian P., Productions Wave
"Help has been tremendous. Thank you again. Happy to have the help for this application. You seemed ready and willing to help us."
Bob C., Red River
"Thanks for your valuable feedback. I am happy I picked Electromate and you as a partner in the project."
Chundra R., STC
"Thanks very much for all your help with this. I was getting the feeling from other distributors I had dealt with, that they weren't really listening to my design needs so much as trying to sell me the most expensive system they could. It was a great relief when you came up with a solution that fit my needs, timeframe and budget. I'll recommend the rest of the hardware team check you guys out for any other motion control needs we may have."
Jon H., UBC
"Kaye did an excellent job with expediting & follow-up"
Brian V., Paris Technical
"I have recently been at your Automation Fair.
It was nice to meet you and I am pleased that you were able to answer all my questions.
"
Patrice C., Sherpa
"Marilena/ Claudia, thank you for the work that you have done with getting these Maxon motors in to ATS… your help and hard work is greatly appreciated…. Thank you
"
Ida D., ATS
"I would like to thank you personally for the excellent service hand delivering the remaining motors & gearboxes. You have been a great help to G.E."
Dave G., G.E.
"You had better delivery"
Charlie G., Standard Electric
"Thanks. It's always nice to get a quick turnaround on the quotes."
Robert W., NRC
"We have received the Danaher FiberBeam System.
I have set it up, connected and powered. I have downloaded our current configuration. Everything works.
We'll be burning in the system for the next days.
I'll sign the packing slip today.
Could you communicate my satisfaction to the Danaher people please?
Thanks for your collaboration on this project.
"
Bruno G., CNRC
"Hope all is well Marilena, thank you again for your help with rushing the previous items. "
Eric V., Magna
"Just thought I'd touch base with you about our drive system. We've had some great discussions and it sounds like we're close to having a system finalized enough for the purposes of a quote for my CFI grant application.
I realize this is a complex system to design and I'm impressed with how much yourself and your associate are paying attention to the details -- it's reassuring to know I'm dealing with engineers and application specialists that know and want to know exactly what I need.
"
Jeff D., Carleton University
"Hi,
Thank you. You are fast and efficient, thats great.
Have a nice day"
Stephane M., Cmac
"Keep up the good work!"
Martin S., Environment Canada
"Chris,
Very good (Maxon) seminar, one of the best I have attented.
Thanks
Sylvain
"
Sylvain C., Vapor Stone
"Hi Marilena,
Thank you all for your excellent customer service! Personally I'm fine. Things could go better in business but we are surviving so far."
Mauricio N., IC Radar
"The seminar was fantastic. Hayden Kerk is a very progressive company.
We will be working exclusively through Electromate for future orders. I will contact you when we are ready on the new application.
I have an 8pc order pending customer PO any day now.
Thanks to the crew at electromate for the seminar.
"
Rick H., Akrom
"Dear Elizabeth
Thank you very much, I am very glad to work this first time with you. You ship us at the date was arranged.
"
J. Guajardo, VAI-INGDESI
"Hi Silvia,
Thanks again for the quick turn-around time on the recent ECflat motor that was shipped to us, we received it Tuesday evening, and installed it with the gearbox into our vehicle. The demo on Thursday was a great success!
"
David S., Marsport
"It took me quite a while to solve this problem (using your recommendations). Anyway, so far so good, and thank you for your constant effort in solving this problem."
BJ S., Hinze Auto.
"Dear Rosanna,
Last day November 14, 2008, I receive the package from you, contains : 6 (six) unit of Motor Drive U12DA, all in good conditions.
Thank you very much for all of your kind services and help.
My best regards to Mr. Warren Osak and Elizabeth Nacson and all Electromate staff.
Hope to see you again in the next orders.
"
Sunaryo S., Brightlight Ind.
"Hi Claudia. I responded to the survey. I wan't to express my great satisfaction dealing with your company. Very professionnal and helpful.
Thanks again and Happy Holiday to all your staff and their families."
Sylvain B., Videotron
"Outstanding information…great service as usual..regards Pete"
Pete L., CAE
"I really appreciate you bringing these motors out to me tomorrow morning. A BIG THANK YOU to you and your order expeditor. I really appreciate the help."
Ina D., Christie
"Warren,
Thank you for the awesome turn-around. I have forwarded to my technical representative to confirm that what I'm asking for is correct."
Jeff P., CTC
"The AMP system is working wonderfully. It's an excellent product. Very straight forward to setup and program and very flexible. It's meeting the requirements perfectly. Thank you,"
Trevor J., Image Point
"That was about the best lunch and learn I have experienced here for
generating interest and ideas.
"
Grant K., Sterner
"Thank-you guys,
I appreciate your help."
Meriton R., ATS
"Thank you so much for all of your help anyways, you've been the most helpful person I've talked to so far. Great customer service!
"
Colleen D., Queen's University
"I'd like to thank you again Warren for the privilege of working for Electromate. It's easy to work hard and well for a company that has a great people and bosses and supervisor's which Electromate has. Everyone is very helpful and kind. Electromate is a great place to work and has a great environment to work in. You really get the feeling of family here. Thank You.
"
Silvia D., EIS
"(Your Nano Symposium was) the best informative show that we've ever attended. "
Danny B., IBM
"Thank you for your help. We really appreciate your time."
Jill L., Haakon
"Kaye, once again I'd like to thank you very much for your efforts yesterday in
helping us sourcing a servo controller; it was very much appreciated. We are very grateful for your time and effort."
David P., CTS
"Hi Elizabeth,
That was so kind of you to prepare everything for my pickup. My compliments for great customer service."
Ned M., Nima
"Thank you for the follow up. We've actually decided to order the item quoted. It must be processed through the university and will be paid for by one of my grants, so it may take a few weeks.
Thanks again, I appreciate the speed of assistance and the depth of your service. "
Chris J., IIOT
"Thanks Warren!
That was a super fast problem solver!
I appreciate your support."
Todd M., MDS
"Thank you very much Claudia! I appreciate your excellent service! "
Beverly L., Pierce Pacific
"…and this would be the added-value you guys provide that I was discussing last week with our purchasing department when the cost difference (and subsequent discussions) was brought to my attention.
Thanks for the extremely fast turn around Chris.
Pascal
"
Pascal P., ATS
"I wanted to drop you an email to thank you for coming down and visiting our facility to learn about our company and product ranges.
Everyone is very excited that Electromate will be our new Reseller in Canada. Your company and personnel are highly technical and extremely professional. "
Chris P., Data Translation
"Rosanna, Thanks for your attention in this matter - you and your staff seem really eager to help us - and we reeeeally like that!"
Brent D., EDI
"Sirs, I am not having a lot of luck working with any of the suppliers local to the Winnipeg area. I have had good success in dealing with people from your offices in the past. Please contact me ASAP and let me know whether or not you can help me out."
Gary D., G.D. Consulting
"Another perfect job..Thx P."
Peter L., CAE
"Hi Warren,
Thanks for the quote. Hopefully it will go OK. As I mentioned, I have used the amp controls on 2 jobs with good performance. In fact, each machine runs every day with no trouble. I have found the software very easy to use, the servo tuning was great."
Dave L., KD Ican
"Satisfied with service"
Cyril V., PJ Mfg.
"(You presented) the most interesting products I have seen on the market "
Sebastien M., LX Inc.
"Our order was very well packaged & delivery was quicker than expected"
Wes W., Progressive Machine
"Warren, thanks for that important piece if information. Of course you are right.
I greatly appreciate your help.
"
Mark M., MX2
"Good morning Ms. Rosanna,
Thanks for your kind co-operation, our products were DELIVERED EARLY THIS MORNING !!"
Nadim A., T&R
"Guys, the Motor, Gearbox and Software worked Great!
Thanks so much for your assistance.
Regards,
Jack
"
Jack C., ITT
"...One thing I would like to add, is that you have proven to be the most consistant and professional of all of the motor distributors I have been talking with thus far."
Thomas E., Evertson
"Thanks for the Lunch N' Learn Seminar yesterday; it was one of the better seminars that I have been to in a long time. The instructor kept to the point, the questions were all legit, etc. Anyway, I will play around with the motor calculating/sizing CD you gave me when I have some spare time and I will definitely keep in touch.
"
Max G., Bretco
"Hi Tom.
ACTUALLY!! I did this morning. I cleared the faults (per your instructions) and the motor jogged no problem both directions. I then manually ran the program and it worked. I re- assembled the motor into location and began feeding material through the feeder. Don't ask me how or why it just worked!
What an adventure.
Many thanks again for your excellent support through this learning curve. I immensely appreciate receiving the same support I demand and give to my customers.
All the Best,
Eddy
"
Eddy J., Sanmet
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